FactorOne IT Services OU ("we," "us," or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website located at www.factoroneitservices.com (the “Site”) or utilise our services (the “Services”).
By accessing the Site or using our Services, you agree to the collection and use of your data in accordance with this policy. If you do not agree to these terms, please do not use the Site or the Services.

1. Collection of Personal Data

We may collect and process the following types of personal data about you:

• Contact Information: Name, email address, phone number, and postal address.
• Technical Data: IP address, log-in data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
• Usage Data: Information about how you use our Site, products, and services.

2. Purpose of Collecting Personal Data

We collect your personal data for the following purposes:

• To Provide Services: To manage and deliver the services you have requested.
• Communication: To communicate with you regarding your account or requests and to send you updates about our services.
• Personalisation: To provide you with a more personalised experience on our Site.
• Legal Compliance: To comply with applicable legal obligations.

3. How Personal Data is Collected

We collect personal data through various means, including:

• Direct Interactions: You may provide personal data by filling in forms or corresponding with us by phone, email, or post. This includes personal data you provide when you register for an account, subscribe to our services, request marketing materials, or give us feedback.
• Automated Technologies: As you interact with our Site, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data using cookies and other similar technologies.
• Third-Party Sources: We may receive personal data about you from third parties, including analytics providers, advertising networks, and search information providers.

4. Storage Practices

We implement appropriate technical and organisational measures to protect personal data against accidental loss, destruction, or damage.

Data Transfer for Secure Hosting and Storage

Your personal data may be transferred and stored in locations outside your jurisdiction, including but not limited to secure hosting facilities operated by our cloud service providers. These service providers are chosen for their commitment to data security and compliance with applicable data protection regulations.

5. Processing of Data

Access to Personal Data

Processing of your personal data is based on our legitimate interest in fulfilling service obligations. Only trusted personnel who require access to personal data for their job functions are granted access. This includes, but is not limited to, customer support staff, technical support staff, and administrative staff.

Third-Party Service Providers

If required to do so, we may share your personal data with third-party service providers who assist us in delivering our Services, such as cloud storage services, CRM systems, and marketing platforms. These third parties are required to comply with the same data privacy practices as FactorOne IT Services OU and are restricted from using your personal data for any other purpose.

6. Cross-Border Transfer

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and GDPR.

7. User Rights to Their Data

You have the following rights regarding your personal data:

• Right of Access: The right to request copies of your personal data.
• Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
• Right to Erasure: The right to request that we erase your personal data under certain conditions.
• Right to Erasure: The right to request that we erase your personal data under certain conditions.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: The right to request that we transfer the data we have collected to another organisation or directly to you under certain conditions.
• Right to Object: The right to object to our processing of your personal data under certain conditions.
• Right Not to be Subject to Automated Processing: The right not to be subject to a decision based solely on automated processing, including profiling.

To exercise these rights, please contact us using the contact details provided below.

8. Full Legal Information

FactorOne IT Services OU

2 Väike-Paala Street, Tallinn, Estonia, 11415

contact@factoroneitservices.com

+380634514849

Registration Number: 16536180

9. Online Dispute Resolution Tool

For EU citizens, the European Commission provides an online platform for resolving disputes. You can find the platform here. We invite you to contact us to resolve any potential disputes amicably prior to using this service.

10. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site and Services after any modifications to the Privacy Policy will constitute your acknowledgement of the modifications and your consent to abide by and be bound by the modified policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the information found in Section 8 of this document.

This Privacy Policy is intended to comply with the General Data Protection Regulation (GDPR) and applicable laws. Please read it carefully to understand how we handle your personal data. Thank you for trusting FactorOne IT Services OU with your personal information.